FREE STANDARD SHIPPING FOR ORDERS 2+ ITEMS
90-DAYS FREE RETURNS & EXCHANGES

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Politique de livraison

Welcome to Punkyouth! We strive to provide you with the best shopping experience. Below you will find detailed information about our order confirmation, shipping, tracking, and delivery policies.

Order Confirmation

After placing an order, you will receive a confirmation email detailing your purchased items and shipping information. Please double-check all details (country, street number, company name, unit, etc.) and contact us promptly at service@punkyouth.com if there are any errors. If you do not receive a confirmation email within 24 hours, please check your spam folder before reaching out to us.

Shipping

Shipping Areas

· ASIA: Indonesia, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, Vietnam, Palestinian Territories, Sri Lanka, Timor-Leste, Yemen.

· EUROPE: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

· SOUTH AMERICA: Argentina, Brazil, Chile, Colombia, Ecuador, Peru.

· OCEANIA: Australia, New Zealand.

· NORTH AMERICA & CARIBBEAN: Canada, Costa Rica, Mexico, Panama, Puerto Rico, United States.

Shipping Providers

Our logistics partners include DHL, UPS, THT, FedEx, YunExpress, and Yanwen.

Processing Time

We require 1-3 business days to process your order. This includes order confirmation, packaging, and preparing your items for shipment.

Shipping Methods

Standard Shipping:

    - Shipping Time: 4-7 business days

    - Costs: $4.99 USD | Free on orders of two or more items.

DHL Express Shipping:

    - Shipping Time: 3-4 business days

    - Costs: $19.99 USD

Delivery may take longer during peak periods or if your parcel is being checked by customs. Delays of up to 5 business days may occur in special situations. While we strive to deliver your order on time, we cannot be held responsible for delays due to circumstances beyond our control.

Tracking

Once your order is placed, you will receive an Order Acknowledgement email. After your item ships, you will receive a Shipment Confirmation email with your order number, carrier information, and tracking numbers. You can track your items on the carrier's official website after 24 hours.

Once your parcel arrives in your country, local postal services will take over. You can track your parcel on your local postal service's website using the same tracking number. If delivery issues arise, please contact your local post office first for more details.

For any tracking issues, please email us at service@punkyouth.com. We’re here to help!

Please note: Tracking is active for 60 days. We may not be able to assist with tracking issues after this period.

Delivery

We take every precaution to ensure your products are not damaged during transit. If your item arrives damaged, please email us at service@punkyouth.com within 3 business days, including a picture of the damage. If possible, record any delivery issues (e.g., damaged packaging) with the carrier upon receipt.

Change of Shipping Address

If your order is being shipped to an incorrect address, please contact us immediately at service@punkyouth.com.

Important Notes

  • In cases of force majeure, order processing may be delayed. We will process your order as quickly as possible when conditions permit.
  • Orders will be sent to the address provided at checkout. Packages returned due to incorrect or incomplete addresses will be re-shipped at your expense.
  • If returning a product for reasons other than quality issues, you are responsible for the return shipping costs.

About Tax

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare. If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

Thank you for your patience, understanding, and support during this time. We truly appreciate it!