FAQ

How to Contact Us?

Are plugs and ear tunnels sold in pairs or individually?

  • Each plug is sold in pairs, and the listed price is for two plugs.
  • Stretching tools and some body jewelry are sold individually.
  • For specific details, refer to the product description on the respective product page. Feel free to contact us with any questions.

Do I need to register to purchase items?

  • No, you can check out as a guest.
  • Benefits of registering:
    • Convenience: Store your information for future checkouts.
    • Order History: View all previous orders in one place.
    • Rewards: Accumulate points and access exclusive discounts.
  • For the best shopping experience, we recommend creating an account.

What types of payments do you accept?

  • We accept the following payment methods:
    • Visa
    • MasterCard
    • American Express (Amex)
    • Discover
    • UnionPay
    • Diners Club
    • PayPal
  • All payments are processed in USD. International customers will be subject to the current exchange rate.

Will I receive an order confirmation email?

  • Yes, a confirmation email will be sent immediately after your order is placed, including order details and number.
  • If not received, check your spam folder or contact us for assistance.

How long does it take to receive my order?

  • Processing time: 1-3 business days.
  • Shipping methods:
    • Standard Shipping: Free on orders of two or more items., 4-7 business days.
    • Priority Shipping: $19.99, 3-4 business days.
  • Delivery times are estimates; remote areas may take longer. International deliveries may be delayed by customs.

Can I change my order or shipping address?

  • Contact us immediately if your order is still processing to request changes.
  • Changes cannot be made once the order has shipped.

Where do you ship to?

  • We ship to the following regions:
    • North America: Canada, United States, Mexico, Costa Rica, Panama, Puerto Rico
    • South America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru
    • Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom
    • Africa: Egypt, Ghana, Kenya, Morocco, Nigeria, South Africa, Uganda
    • Asia: India, Indonesia, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, Vietnam
    • Oceania: Australia, New Zealand

How much is the shipping cost?

  • Standard Shipping: Free on orders of two or more items. (4-7 business days)
  • Priority Shipping: $19.99 (3-4 business days)
  • International orders may incur customs duties, not included in shipping costs.

What should I do if my earring won't close?

  • The earring post is made of 925 silver, which is soft. Gently lift the post upwards until you hear a click. Watch the video tutorial for more details.

What if I entered the wrong address?

  • Contact us immediately if your order hasn’t shipped to correct the address.
  • If shipped, it may be returned to us. Once returned, we will refund it.
  • For resending, contact customer service to arrange a new delivery.

How do I return an item?

  • Returns are accepted within 90 days for quality issues or order errors.
  • Steps to return:
    1. Contact us with your order number and reason for return.
    2. We will review your request.
    3. After approval, we will provide the return address and instructions.

How long does it take to process a return?

  • Return processing typically takes up to one week.
  • You will be notified via email once we receive and begin processing the returned item.