FREE STANDARD SHIPPING FOR ORDERS 2+ ITEMS
90-DAYS FREE RETURNS & EXCHANGES

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Return Policy

At Punkyouth, we are committed to providing you with high-quality products and excellent customer service. If you encounter any issues with your purchase, we offer a straightforward return and exchange policy.

90-Day Refund or Exchange Policy

If your item has any quality issues or was damaged during shipping, you can request a refund or exchange within 90 days from the date of receipt.

How to Request a Refund or Exchange:
  1. Contact Us: Reach out to our customer service team at service@punkyouth.com to initiate your request.

  2. Provide Details: Include your order number, a description of the issue, and any relevant photos to help us process your request quickly.

  3. Follow Instructions: Our team will provide you with further instructions on how to return or exchange your item.

Packaging Requirements:

Ensure that the product is returned in its original condition. Please use the original packaging or similar protective materials to avoid damage during transit.

Return Shipping Costs:

We are pleased to offer free return shipping for all items, regardless of the reason for return.

Return address:

Please contact service@punkyouth to get the return address. (Please do not return your products before getting confirmation via email from service@punkyouth)

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

About Refund Amount:

1. For orders with promotions or discounts

The refunded amount will reflect the adjusted price you paid.

To view the discounted item's amount, refer to your order summary in your account.

2. Shipping fees

Shipping fees are refunded only if orders are canceled before packaging.

3. Discounts, points, vouchers

Discounts, points, vouchers, etc., provided during marketing campaigns are one-time use and cannot be returned after the purchase.

  1. Discounts, points, vouchers, etc., provided during marketing campaigns are one-time use and cannot be returned after the purchase.

  2. For orders with promotions or discounts, the refunded amount will reflect the adjusted price you paid. To view the discounted item's amount, refer to your order summary in your account.

  3. Shipping fees are refunded only if orders are canceled before packaging.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

 

We appreciate your understanding and cooperation. If you have any questions or need further assistance, don't hesitate to contact us at service@punkyouth.com.

Thank you for shopping with Punkyouth!